CLUB POLICIES

Just a few rules so that everyone can have a great time for a long, long time!

MEDICAL INFORMATION

If you have not yet submitted a medical form, kindly do so by emailing your completed form to jane@court16.com. Please inform jane@court16.com of any food allergies or other important health issues the Court 16 Team should be aware of.

DRESS CODE

Proper tennis shoes (i.e., non-marking soles) must be worn on the court at all times. For your convenience, Court 16 is carrying both Lacoste and Babolat tennis shoes in the most popular sizes, which you can buy at the club. Please be sure to wear a comfortable workout attire. Please make sure to clearly label all of your child’s items (racquet, clothing, backpack, lunch box). Items should be easily identifiable in the event they are misplaced. As always, tennis racquets and all other equipment needed to play are provided by Court16.

SCHEDULING

RESCHEDULING

A twenty-four (24) hour cancellation notice is required or Court 16 will charge the full session price. If you plan on missing class, please inform Court 16, at least 24 hours in advance to be eligible for a rescheduled class. Your child will be allowed to reschedule 3 sessions per season. Court 16 will work with you to reschedule the class. These classes have to be taken, within the season.

NO-SHOWS AND MAKEUPS

In case of no-show without prior cancellation, your child will be allowed one makeup class per season. Makeup classes are accommodated on an availability basis and need to be taken prior to the season ending.

PRIVATE SESSIONS

Should you need to reschedule please do so 24hrs in advance - if this is not done it is considered a late cancel and will be charged. Private sessions are not made up. You will be charged if the club is not notified in a timely fashion. If you call in advance you may reschedule the session for another available date.

SEMI-PRIVATE SESSIONS

The class begins in a timely fashion whether both parties are present or not. Should you need to reschedule please do so 24hrs in advance - if this is not done it is considered a late cancel and will be charged. Semi-Private sessions are not made up. If the session is being taught to one child it will be for 30min. Whenever possible, please coordinate with the other party so that we may reschedule for both.

PICK UP POLICY 

Court 16 has a strict pick-up policy and requires all parents or caregivers to be on site within 10 minutes of class ending. Court 16 will only release the child to parents or authorized caregivers mentioned on the authorized pick-up and emergency contacts list.

PUNCTUALITY

Class readiness drop off time is 5-10 min prior to class. Promptness is important for the class to begin in a timely fashion and for all students to benefit fully; lateness is frowned upon as it affects the rest of the kids in class at a given time.

REFERRALS

Court 16 members can earn half day camp per season by referring friends and colleagues into Court 16 Referral Program. Court 16 members may sponsor friends or colleagues and participate in the Court 16 Referral Program while they have an active membership status. If the friend becomes a member, the sponsoring member earns half day camp. The rewards are redeemable within the year of current membership season and may not be transferred to another member or carried over into a new year of membership. Sponsoring member must be in good standing and not be delinquent on any payment. New members cannot retroactively designate a sponsor and must designate a sponsoring member upon purchasing membership and/or services from Court 16 for the first time. Sponsorship must be determined at the time of new member's enrollment. Court 16 reserves the right to end the Referral Program at any time.