Frequently Asked Questions
Sign-Up, Scheduling and Payment
Q: What if we sign up late for a program?
A: Any kids that enroll after the start date of the season will receive pro-rated program dues.
Q: If I need to cancel class, can I reschedule?
A: A twenty-four (24) hour cancellation notice is required. Court 16 will charge the full session price if the session is cancelled with less than twenty-four (24) hour notice. Cancellation notices must be made to jane@court16.com for proper processing. You cannot reschedule an already rescheduled session.
Q: My child has never played tennis before. Can I have him/her try it out before we join?
A: Absolutely! We offer complimentary trial sessions so the whole family can come in and experience Court 16. To set up your complimentary trial session, give us a call at 718-875-5550 or email hello@court16.com.
Q: We don’t have a tennis racquet, is that going to be a problem?
A: No problem at all! We provide complimentary use of Babolat Tennis Racquets for kids and adults on their first visit to Court 16. Racquets are available for purchase in our Retail Shop for subsequent lessons.
Q: Does Court 16 offer a payment plan?
A: You can pay your annual membership and classes via up to 3 installments.
Q: Do you offer sibling discounts?
A: We’re all about family! If you enroll one child then your second child’s membership is 50% off. And the third child is 50% off of that!
Programs & Events
Q: Do you have different training programs depending on my child's age?
A: All lessons are customized by age and level to fit the needs and skills of each child and/or group. Check out our current Season Page to see how we curate classes for each age group.
Q: Is Court 16 open for the holidays?
A: Court 16 will be closed in commemoration of the following holidays:
Labor Day 9/2/24
Thanksgiving Day 11/28/24
Christmas Day 12/25/24
New Years Day 1/1/25
Memorial Day 5/27/24
Policies & Regulation
Q: What kind of shoe does my child need to wear?
A: Proper tennis shoes (i.e., non-marking soles) MUST be worn on the court at all times. Wearing supportive tennis shoes are critical to safety and performance, ensuring players have stability and a firm attachment to the playing surface. (Plus, it also helps keep Court 16’s courts in pristine condition!)
For your convenience, Court 16 is now carrying both Lacoste and Babolat tennis shoes in the most popular kid sizes, which you can pick up at the club or order online.
Q: Can I pick my kid up late if I'm running behind?
A: Court 16 has a strict pick-up policy. We require all parents or caregivers be on site when class ends. If you’re running late, please contact the club to inform us. A fee of $25 may apply if a parent or caregiver is late for pick-up.
Q: What qualifications do Court 16 coaches have?
A: All of our coaches have received and benefited from the highest certification from the USPTR (Professional Tennis Registry) to coach our young tennis players.
Q. How does the waitlist work for adult classes?
A. In order to join a waitlist, you must have an active session on your account. If you do not have an active session, you will be prompted to make a purchase when joining the waitlist. When you join the waitlist, if/when a spot becomes available 24hrs in advance of the class start time, you will automatically be added to the class and and receive an email notification. If/when a spot becomes available less than 24hrs from class start time, you will not automatically be added to the class, though our office will contact you to see if you would like to join. When added to the class from the waitlist, your session will be utilized. If you are not added to the class from the waitlist, your session will be available to use in another class.
Q. What are the cancellation/refund policies?
A. Offer applies to service(s) and date(s) requested and cannot be applied to any other offers or programs. All sessions/packages have expiration dates. They may be found under your profile. No refund will be applied once sessions or packages are booked.